Hotel Housekeeping Checklist for High-Performing Teams

KEY TAKEAWAYS

• Consistency is key to meeting high standards of efficiency, regardless of workload

• A positive start to each shift begins with preparation, including stocked supplies, personal grooming, and team briefing

• Clear communication, regular training, and recognition keep housekeeping teams motivated and productive.

In the hospitality business, the first impression is everything. Making a good one begins and ends with hotel housekeeping best practices, regardless of workload. High-performance housekeeping includes clean rooms, crisp bedsheets, and a team of efficient and smiling staff that compels guests to revisit.

Here is a thorough housekeeping checklist to ensure consistency and maximize guest satisfaction:

1. Pre-Shift Preparation

A high-performing team build-up begins even before conquering the first room. An accurate hotel housekeeping checklist helps prevent delays and raises morale.

• Check supplies to confirm if the wire shelving carts are filled to the brim with fresh linens, toiletry items, cleaning agents, and guest amenities.

• Inspect vacuum cleaners, mops, etc., to check they are functioning properly.

• Staff members should meet the hotel's grooming standards to uphold a professional image.
  

• Briefing sessions are necessary where supervisors can discuss the day's priorities, including VIP check-ins and special requests.

2.  Guest Room Cleaning Checklist

Guest rooms offer one of the most direct impressions of the brand and its hotel housekeeping cleaning standards. Hence, there must be consistency in the checklist.

A. Entry Point & First Assessment

• Knock and announce the arrival of housekeeping service before entering.

• Check for any maintenance issues, such as dysfunctional lights, AC, plumbing, etc.

• Opening curtains and windows to allow the proper ventilation of the premises. 

B. Bedding & Linens

• Use eco-friendly rolling carts to remove used linens and replace them with freshly laundered ones.

• Hotel housekeeping best practices require that stained or worn linens are never used.

• Pillow fluffing and making beds with hospital corners should ensue.

C. Bathroom

• Disinfect and clean the sink, toilet, tub, and shower.

• Check and restock toiletries

• Polish mirrors and other surfaces to a clean shine.

D. Floors, Furniture & Fixtures

• Dust and clean surfaces, including furniture, fixtures, and additional items, with disinfectant.

• Scrub mop hard floors and/or vacuum carpets.

• Arrange furniture in a tidy pose.

• Follow hotel housekeeping procedures and checklist to set welcome goodies like water bottles, chocolates, and notes.

3. Common Area Maintenance

• Hallways: Remove trash and prioritize lighting.

• Elevators: Clean buttons and panels at specified intervals throughout the day.

• Restrooms: Clean and restock at designated intervals.

Why it matters: Impressions are formed from every nook and corner, not only the guestroom.

4. Laundry Operations